the wine gang

how login works

Anyone who visits The Wine Gang site can view all pages freely, except for those in the "reports" and "search" sections, reached from two tabs along the top of each page. The first time you click on either of these tabs you are prompted for a username and password.

Your username is your email address, and your password was sent to you as part of the welcome email when you joined up. You may change or retrieve your password from your control panel.

the free-trial hangover problem

If you are having problems logging in as above, or are only seeing one report behind the "reports" tab, it is almost certainly because you had previously used our free trial and your web browser is trying to be "helpful" by remembering the free trial username and password. It is still taking you into the free trial area, which contains only one sample report from a previous month.

curing the hangover

You need to clear the 'cache' and re-set any passwords that have previously been set. Exactly how you do this depends on which web browser you use. Advice: try following the instructions below but clear only the cache/files first, then if that doesn't work, clear saved passwords too.

Internet Explorer instructions • Firefox instructions • Safari instructions

Internet Explorer

  1. Click on Tools
  2. Click on Internet Options
  3. Click on the General Tab in the Internet Option window
  4. Click on the Delete button
A box called 'Delete browsing history' pops up
  1. Click on the Delete Files... button
  2. Click on the Delete Passwords... button
  3. Click on the Close button
  4. Click on the OK button in the Internet Options window
You can now enter the username/password for your paid subscription. N.B. This will clear ALL saved passwords, including those for other sites you may visit regularly.

Firefox

  1. Click on Tools
  2. Click on Options
  3. Click on the Privacy Tab in the Option window
  4. Click on the Settings button
A box called 'Clear private data' pops up
  1. Tick 'Cache' and 'Saved passwords'
  2. Click on the OK button
  3. Click on the OK button in the Options window
You can now enter the username/password for your paid subscription. N.B. This will clear ALL saved passwords, including those for other sites you may visit regularly.

Safari

  1. Click on Edit
  2. Click on Reset Safari
A box called 'Reset Safari' pops up
  1. Tick 'Empty the cache' and 'Remove saved names and passwords'
  2. Click on the Reset button
You can now enter the username/password for your paid subscription. N.B. This will clear ALL saved passwords, including those for other sites you may visit regularly.

still having problems?

If you follow these instructions and still have problems, please contact us via the Contact form telling us which browser you use and about the problem you are having.